Escambia County Emergency Medical Services has been recognized as one of the top three EMS agencies to achieve excellence in customer engagement and satisfaction in 2016 by The Baldrige Group. The Baldrige Group is a performance excellence consulting firm that conducts surveys on customer engagement and satisfaction for government agencies throughout the United States. Nature Coast EMS in Florida and Three Rivers Ambulance Authority in Indiana were also recognized for excellence. Escambia County EMS earned an overall satisfaction score of 98 percent.